This Returns & Refunds Policy explains how The Textile Trader handles returns, exchanges, and refunds for purchases made through our website.
Eligibility for Returns
You may request a return under the following conditions:
- The item is unused, unworn, and in its original condition
- The item is returned in its original packaging
- The return request is submitted within 10 days of receiving the product
- Proof of purchase is provided
Certain items may not be eligible for return due to hygiene or clearance reasons.
Non-Returnable Items
The following items are not eligible for return:
Return Process
To initiate a return, please follow these steps:
- Submit a return request through our website
- Wait for confirmation and return instructions
- Ship the item back using the provided return address
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time may take 5–7 business days, depending on your payment provider
Shipping fees are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please submit a request through our website.
Late or Missing Refunds
If you have not received your refund:
- Check your bank or payment provider account
- Contact your payment provider for processing status
- Reach out to us through our Contact Page
Policy Updates
We reserve the right to update this Returns & Refunds Policy at any time. Changes will be posted on this page.
Contact Us
If you have any questions regarding returns or refunds, please visit our Contact Page for assistance.